AuditRush

Legal

Terms of service

Plain language on purpose. These terms say what you buy, what you get, what we promise, and what we deliberately do not promise.

Last updated: July 30, 2026.

1. Who you are contracting with

The service is provided by Jivaseva OÜ, an Estonian private limited company, registry code 12142627, registered at Lootuse tn 1-6, Kiili alev, 75401 Harju maakond, Estonia, operating under the trade name AuditRush ("we", "us"). You can reach us through the contact form; we answer in writing.

2. The service

You order a web accessibility audit of a stated number of pages of a website you designate, assessed against WCAG 2.1 Level AA. We sell it in two tiers, and which one you bought decides what the report claims:

The methodology, including exactly what automation does and what a human reviewer does, is described on the methodology page and in the report itself.

The deliverable is a findings report in HTML and PDF: per-page findings mapped to WCAG success criteria, each with severity, evidence, and remediation instructions, plus, on the signed tier, the items resolved by human review.

If you bought the automated tier and then need the signed one, we credit the price you paid against a signed audit of the same site in full for 30 days from delivery.

3. Business customers only

The service is offered to businesses, organizations, and professionals acting for purposes related to their trade or profession. By ordering you confirm you are acting as a business customer, not as a consumer. Consumer protection rules written for private individuals, including consumer withdrawal rights for distance contracts, do not apply to business purchases.

4. Ordering and scope

At order time you give us the site URL and, optionally, the exact pages to audit (for example the pages named in a demand letter). If you do not name pages, we select the most significant ones from your site's navigation, up to your plan's page count. Pages behind a login are not part of the standard flow; if key pages require login, tell us at order time and we will either agree an access arrangement or scope to public pages and say so plainly in the report.

You confirm that you are authorized to have the designated site audited. Auditing a site involves loading its public pages, capturing screenshots and page structure, and probing keyboard interaction the way a visitor's browser would. We rely on this confirmation: if it is untrue, clause 12 (indemnification) applies to any claim that follows.

5. Delivery

We normally deliver a signed audit within 48-72 hours of payment confirmation. That report is reviewed and signed by a named human specialist before it ships, so an order placed from Friday afternoon (UTC) onwards is delivered by the end of Monday rather than over the weekend. An automated audit has no human step and normally arrives within 24 hours of payment confirmation, any day of the week. If we are unable to deliver within a reasonable further period and that is not caused by your scope changes, your access arrangements, or an event under clause 14 (force majeure), you may cancel the undelivered part and we refund it in full.

6. What the deliverable is, and what it is not

The report is an independent, point-in-time technical assessment of the audited pages against WCAG 2.1 AA. Read this section carefully, because the limits are as much a part of the product as the findings:

7. Corrections and refunds

If we cannot deliver the audit as scoped (site unreachable, pages behind a login we could not handle), we refund the undeliverable part in full. If the report ships as promised, the work is done and paid for. If something in a delivered report is factually wrong, tell us and we correct the report at no charge; that correction commitment does not expire with delivery, and it applies regardless of which layer of the methodology, automated or human, produced the error.

8. Payment

Prices are as published at the time of order and are one-time fees per audit. Payment is processed by Stripe; we never see your card number. Invoices and receipts are issued by Jivaseva OÜ. Prices do not include any VAT or sales tax that may apply to your purchase; for EU business customers with a valid VAT number the reverse charge mechanism applies where the law provides for it.

9. Your use of the report

Once delivered and paid for, the report is yours to use for your business purposes: you may share it with your attorney, your developers, a court, a procurement counterpart, or anyone else you choose, in whole or unmodified excerpts. What you may not do is alter the report's findings or sign-off and present the altered version as ours, or resell the report as a standalone product. We retain ownership of our methodology, templates, and tooling.

If an altered version of the report is circulated as our work, by you or by someone you gave the report to, you will withdraw it on our first request, we may inform any recipient that the altered document is not our work, and clause 12 applies to claims that follow.

10. Confidentiality

We treat your identity as a customer, your order details, and the contents of your report as confidential. We do not use customer audits as marketing samples, do not publish customer names, and do not disclose report contents to anyone except the people needed to produce it: the named reviewer works under written confidentiality obligations. We disclose customer information only if a law or binding order requires it. Many of our customers are in active legal disputes; we treat everything accordingly.

11. Data protection

Each party processes personal data in connection with the audit under its own responsibility. We determine the audit methodology, what evidence is captured, and how it is analyzed and retained; we act under our own professional responsibility; and we receive no personal data from you to process on your instructions. On that factual basis the parties treat each other as independent controllers, and we process order data, correspondence, and the personal data incidentally visible on the audited public pages (for example a staff page captured in an evidence screenshot) as our privacy notice describes.

If your compliance framework requires data processing terms, or a competent authority characterizes the relationship differently, we will conclude the appropriate processing terms with you; ask through the contact form. You remain responsible for your own site's compliance with data protection law; an accessibility audit does not assess it.

12. Indemnification

You will compensate us for, and defend us against, third-party claims, including reasonable legal costs, to the extent they arise from: (a) your clause 4 confirmation being untrue, meaning we audited a site you had no authority over; (b) an altered version of the report being presented as our work, by you or by anyone you gave it to; or (c) your use of the report in breach of these terms. This clause does not apply to the extent a claim is caused by our own breach of these terms.

13. Warranties and liability

We warrant that the audit is performed with professional care, per the published methodology, and that a signed-tier report is reviewed and signed by a certified accessibility specialist as stated. On the automated tier we warrant only that the pipeline ran as the methodology describes; we give no warranty of human review, because there is none, and the report says so. Beyond that, and to the extent permitted by law, the service is provided without further warranties, and our total aggregate liability arising out of or related to an audit is limited to the amount you paid for that audit. We are not liable for indirect or consequential loss, including lost profits, business interruption, or the outcome of any legal dispute concerning your site.

The report is issued by Jivaseva OÜ. The named reviewer acts on the company's behalf, and any claim arising from an audit lies against the company, never against the reviewer or any other individual personally. The liability cap applies regardless of which layer of the methodology, automated or human, produced an error; the remedy for errors is correction under clause 7. Nothing in these terms limits liability for intentional breach or gross negligence, or any other liability that cannot lawfully be limited.

14. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of hosting, payment, or communications infrastructure, denial-of-service attacks, and acts of authorities. The delivery window pauses for the duration of the event. If such an event delays delivery by more than 14 days, either party may cancel the undelivered scope and we refund it in full. Payment obligations for work already delivered are not excused.

15. Governing law and disputes

These terms are governed by the laws of the Republic of Estonia, excluding its conflict-of-law rules. Disputes that we cannot resolve in writing first, which is how we resolve nearly everything, belong to the Harju County Court in Estonia. We may additionally bring proceedings at your registered seat, and either party may seek interim or injunctive relief in any competent court.

16. Changes and housekeeping

The terms that apply to your order are the ones published at the time you ordered. We may update these terms for future orders; the date at the top tells you the current version. If a provision of these terms is held unenforceable, the rest remains in effect. These terms and your order confirmation are the entire agreement for the audit.